Overview

• Taxes, Maid Service (except Sunday) and Wi-Fi are included in all rates.
• Telephone is not included.
• It is recommended to check with your cell phone company for a Mexico plan for your stay.
• Tips are not included.
• Check in time is 4:00pm.
• Check out time is 11:00am. We will be happy to be flexible on the check out time, providing there are no incoming guests.

• 50% deposit due within (5) five days of booking in order to confirm your reservation.
• Balance/damage deposit is due in full 45 days prior to check in.
• Entire house is for one rental party. Holiday reservations are non-refundable.

Reservations  are subject to a minimum of one-night rental cost on all cancellations. If a cancellation is made 90 days prior to arrival, the deposit will be returned less one-night rental. If a cancellation is made less than 60 days prior to arrival date, the deposit can be applied as a credit for future travel. Cancellations less than 60 days prior to the date of travel are non refundable.

NOTE: HOLIDAY RESERVATIONS ARE NON REFUNDABLE. This includes Thanksgiving, Christmas, New Year's and Easter week.

Covid related cancellation policy: if your flights have been canceled or you have a covid-related need to cancel, your deposit can be applied as a credit for future travel without a one night fee charge. Trip Cancellation Insurance is advised and can be obtained from your travel agent or checking with www.travelinsured.com or www.1TravelInsurance.com.

• You will arrive at the Ixtapa/Zihuatanejo International airport. They recently opened a new, and improved section of highway between Zihuatanejo & Troncones which makes your travel to Troncones very easy. Casa de Helen is located approximately 50 kilometers (30 miles) north of the airport. Once leaving the airport parking lot, stay to the left at the first fork in the highway.
• Follow Highway 200 north towards Zihuatanejo. Drive north past Zihuatanejo and up the hill towards Ixtapa. Signs will direct you to Ixtapa and Lazaro Cardenas. Follow the road to Lazaro Cardenas. (As you approach the top of the hill the you will need to be in the right-hand lane.)
• Just after the right turn to Lazaro Cardenas, there is immediately another divide in the road. One lane goes to Lazaro Cardenas and the other one to La Puerta. Stay in the left-hand lane to Lazaro Cardenas.
• The exit to get to Playa Troncones is approximately 21 kilometers north of Zihuatanejo. You will begin to see road signs for Playa Troncones. Take exit to Playa Troncones from Highway 200 which directs you to a short off ramp to the right. The lane is clearly marked and should be easy to see. Cross the highway, turn left and follow the signs to Troncones. (There is a PeMex gas station on the left, and the road to Troncones will be the next right.) CAUTION: THERE ARE LARGE POT HOLES and ANIMALS AT TIME ON THE ROAD TO TRONCONES.
• Continue down the road for approximately 3K and you will arrive in Troncones. Drive until you reach a "T" in the road. (You will be facing the ocean and can only turn right or left.) Turn right and drive for 3.5K. Just past the hotels EDEN and TRONCO BAY is Casa de Helen - you can't miss the signs.
• To open the gate (if its closed) rotate the "cowhorn" and pull up the stop in the center and the gate will swing open. We recommend you unload people at the gate as the tope is high and can scrape the bottom of a car. Parking within the gated area is for our guests.

Our email address is casadehelentroncones@gmail.com and we try to respond as quickly as possible.